Complaints Policy

Complaints

Customer service form

Please contact one of the Doctors if you have any queries, concerns or suggestions.  Your views are welcome as we are constantly seeking to improve the standard and range of care we offer.  Any grievances will be treated in confidence and acknowledged within 48 hours.  An appointment will be made to discuss the matter with a Doctor within seven days, if requested.  If you are still unhappy or feel you cannot discuss the matter with us directly you can can raise your concerns via:

Sheffield Advocacy Hub

By post: Michael Carlisle Centre, 75 Osborne Road, Sheffield, S11 9BF

By telephone: Freephone 0800 035 0396

For more information please visit the Sheffield Advocacy Hub website:

https://sheffieldadvocacyhub.org.uk

NHS England

By post: NHS England, PO Box 16738, Redditch, B97 9PT

By email: england.contactus@nhs.net  With ‘For the attention of the complaints manager’ in the subject line

By telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays

For more information please visit the NHS England website ‘Contact Us’ section at:

www.england.nhs.uk/contact-us/complaint/complaining-to-nhse

Parliamentary and Health Service Ombudsman

Tel: 0345 015 4033  To take a complaint to the Ombudsman, go to www.ombudsman.org.uk 

Address: Parliamentary and Health Service Ombudsman, Citygate, Mosley Street, Manchester, M2

Their contact page here also gives information for people with special communication requirements, including sign language.

The Ombudsman also has some helpful advice about what information you should give to complainants here.



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